Privacy

Tree Removal Ryde is a website of Above All Tree Services Pty Ltd (ABN 41 162 658 933), and this note covers how it handles your details. It's the same approach as our main website.

What we collect

When you send the quote form, we receive your name, phone number, suburb, and anything else you choose to include (email, a description, photos). We also record the internet (IP) address of the connection it was sent from and the approximate location that address points to, which lets us tell real enquiries from automated spam. The form is handled by our main website's systems: it's emailed to our office and kept in a secure log, together with which of our websites you used, so we can follow up and see how many enquiries each website brings in. We use it only to respond to you and quote your job. The website's copy of your enquiry is deleted automatically after 13 months; the email in our inbox is kept with your job records.

Calls and emails

When you tap a phone number or email link, the website records that a tap happened, which button it was, which page you were on, and the IP address and approximate location of the connection. It doesn't record who you are or anything about the call itself. These records are kept for 13 months, like enquiries.

Analytics

We may use Google Analytics to understand how the site is used: which pages people read and how they found us. It uses cookies and anonymised IP addresses. The site also remembers, in your own browser, where you first came from (for example "Google search"), so we can tell which channels work.

To stop automated spam, the quote form accepts only a few messages a minute from one internet connection. For that check we keep only a scrambled (hashed) form of your IP address, for about two minutes.

Who we share it with

Nobody, except the service providers that run the website and its email (Cloudflare, Resend, Google). We don't sell or share your details.

Contact

To see, correct or delete what we hold about you, call us on 1300 000 000 or send the quote form with your request.